5 minute read · General information
Know which sources are approved
An assistant can only be as dependable as the information it is allowed to use. Identify content owners, the authoritative version, update expectations and materials that must be excluded.
A large collection of conflicting documents is not automatically a useful knowledge base. Ownership and currency are design questions.
Respect who may see what
Search and retrieval should not make restricted information visible to someone who could not access it directly. Permission rules need to be part of the architecture and part of the tests.
Source references help a reader verify an answer, but a citation alone is not proof that a conclusion is correct.
Make uncertainty usable
Test missing answers, ambiguous questions and outdated material. The assistant should be able to explain its limits and route a person to an appropriate next step.
Measure whether people can complete the task safely, not just whether a response sounds fluent.
This article provides general information and perspectives, not professional advice. Evaluate technology choices in your own organizational and regulatory context.